Covid 19 FAQ


  1. Overview
  2. Information for Patients
  3. Information for Visitors
  4. Frequently Asked Questions (FAQ)


ParkCity Medical Centre (PMC) is committed to providing, and sustaining a safe, healthy and conducive environment through this unprecedented situation. In the true spirit of “People Caring for People”, our key focus at PMC continues to be prioritising the well-being of our staff, doctors, and patients.


Our hospital is open as usual, for any one of anyone who needs medical attention. However, when you come to the hospital you will see that we have strict screening procedures in place.

You will be required to complete a Health Declaration Form that informs us that you are healthy and safe to enter the hospital. At the same time, we will do a temperature check to ensure that you do not have fever. We also check our doctors and staff every day.

Hand sanitisers are located throughout the hospital and all our eateries offer take away services only. Seating is separated in the clinic areas and other parts of the hospital to ensure that safe distances are maintained as per the MOH guidelines.

These measures are designed to ensure that we are not bringing carriers of Covid19 infections into the hospital and to ensure that you, your loved ones and our staff are as safe as possible during this period.


We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The requirement for social distancing has resulted in a decision to limit the number of visitors to our facilities.

Due to the increasing severity of COVID-19 pandemic situation and cases in Malaysia, our Patient & Visitor Policy is now updated as follow to safeguard our doctors, staff and patients:

  • All patients and visitors are required to declare their health status, contact history and temperature screening at our designated entry points.
  • Only a person classified as ‘Low Risk & No Symptom’ on MySejahtera app will be allowed entry into hospital premises.
  • Strictly no visitors are allowed at Critical Care Unit (CCU) & Inpatient wards.
  • Patients visiting Specialist Clinics, only one (1) companion is allowed per one patient.

The Hospital management reserves the right to determine any situation that is necessary to restrict entry into hospital premises in accordance with the latest MOH guidelines.

  1. ParkCity Medical Centre
    1. Inpatient Visitors
      1. No visitors will be allowed for adult patients
      2. Only 1 visitor at any one time will be allowed for paediatric and critically ill patients
      3. Where an inpatient requires a permanent carer, an additional visitor will be allowed
      4. In certain circumstances where the patient is terminally ill, more than 1 visitor may be allowed on a case by case basis
    2. Clinic Attendances - Outpatient
      1. 1 support person/guardian per patient will be permitted for outpatient attendances EXCEPT for patients who require assistance

1 carer per patient will be permitted for outpatient attendance EXCEPT for patients who require assistance


  1. Is PMC still open?
    PMC is open and operating as usual. We accept patient appointments and surgical operations and procedures are conducted as per usual.
  2. Is PMC allowing visitors?
    There is nothing more important than yours and your families’ health. That is our priority too, and to protect all our patients, and staff, PMC have made some changes while there is a threat of COVID-19 transmission. These changes include a new visitors’ policy in line with the government’s Movement Control Order.
  3. Is PMC doing COVID-19 tests?
    Yes. The hospital has a dedicated station located at ER department. The test is a RT-PCR test and you will be able to obtain the results within 36 – 72 hours. The cost of the test is MYR 350.
    For further information you may contact our 24 hours Careline on the number below:
    ParkCity Medical Centre: +603 5639 1212.
  4. Is PMC providing medication delivery to home?
    Yes, we do. The hospital offers Home Medication Delivery or Pick Up Services for our own hospital patients only. New patients are not eligible for this service. We provide free delivery to homes within a 20 km radius, as part of our commitment to delivering high-quality personalised care to our patients. For more information, kindly contact our hospital pharmacy at
    ParkCity Medical Centre: +603 6279 3071 (Mon – Fri, 8 am – 6 pm)
  5. Further Information
    Please check the government website at for the latest details on COVID-19.