Covid 19 FAQ


  1. Overview
  2. Information for Patients
  3. Information for Visitors
  4. Frequently Asked Questions (FAQ)


ParkCity Medical Centre (PMC) is committed to providing, and sustaining a safe, healthy and conducive environment through this unprecedented situation. In the true spirit of “People Caring for People”, our key focus at PMC continues to be prioritising the well-being of our staff, doctors, and patients.


Our hospital is open as usual, for any one of anyone who needs medical attention. However, when you come to the hospital you will see that we have strict screening procedures in place.

You will be required to scan the available QR codes using the MySejahtera app that does a risk assessment of the user. At the same time, we will do a temperature check to ensure that you do not have fever. We also check our doctors and staff every day.

Hand sanitisers are located throughout the hospital and all our eateries offer dine in as per MKN's SOP and take away services. Seating is separated in the clinic areas and other parts of the hospital to ensure that safe distances are maintained as per the MOH guidelines.

These measures are designed to ensure that we are not bringing carriers of Covid19 infections into the hospital and to ensure that you, your loved ones and our staff are as safe as possible during this period.


We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient. The requirement for social distancing has resulted in a decision to limit the number of visitors to our facilities.

We have a strict visitor policy at all the hospital that is in line with the Government’s Movement Control Order as follows:

Visitor Guidelines
  1. You must wear face mask and observe physical distancing during your visit.
  2. For General Ward, one patient is allowed TWO(2) visitors at any one time.
  3. Only 1 visitor at any one time will be allowed for paediatric and critically ill patients
  4. Strictly no visitors to Ward 6A & Ward 6B
  5. Visiting hours for Critical Care unit is from 10am-12noon & 4pm-6pm, limited to one patient ONE (1) visitor at any one time.
  6. High risk visitors with infections such as chronic illnesses, individuals with low immunity (e.g. patients in cancer treatement) and children under the age of 12 years are discouraged to visit any patients at any wards.


  1. Is PMC still open?
    PMC is open and operating as usual. We accept patient appointments and surgical operations and procedures are conducted as per usual.
  2. Is PMC allowing visitors?
    There is nothing more important than yours and your families’ health. That is our priority too, and to protect all our patients, and staff, PMC have made some changes while there is a threat of COVID-19 transmission. These changes include a new visitors’ policy in line with the government’s Movement Control Order.
  3. Are the hospitals doing COVID-19 tests?
    Yes. The hospital has a dedicated station located at our Emergency Department. The test is a RT-PCR test and you will be able to obtain the results within 36
    The cost of the test is MYR 295. For further information you may contact our 24 hours Careline on the number: +603 5639 1212
  4. Is PMC providing medication delivery to home?
    Yes, we do. The hospital offers Home Medication Delivery or Pick Up Services for our own hospital patients only. New patients are not eligible for this service. We provide free delivery to homes within a 20 km radius, as part of our commitment to delivering high-quality personalised care to our patients. For more information, kindly contact our hospital pharmacy at
    ParkCity Medical Centre: +603 6279 3071 (Mon – Fri, 8 am – 6 pm)
  5. Further Information
    Please check the government website at for the latest details on COVID-19.

Telehealth Plus Virtual Consultation

  1. Telehealth Plus Video Consultation connects you to your preferred healthcare practitioner for your follow up visits from the comfort of your home.
  2. Get real-time consultations with cardiologists, oncologists, orthopaedists, paediatricians, obstetrician and gynaecologist, psychiatrists, ophthalmologists, general surgeons and many more.
  3. Have your Rehabilitative therapies and Wellness Consults conducted virtually by Physiotherapists, Occupational Therapists, Speech Therapists, Clinical Psychologists, Dietitians and Health Screening Doctors.